Returns & Exchanges
You may return or exchange your order within 30 days for your complete peace of mind.
The 30-day return window begins on the day you, or a designated third party other than the carrier, receive your beautifully crafted AquoraLiving sanctuary essentials.
To initiate a return or exchange, simply share your request with our care team through a clear, written message.
Email us at hello@aquoraliving.com
We will process your refund within 30 days of receiving your returned items. Your reimbursement will be issued to the original payment method, and you will not incur any additional fees for this transaction.
Return Conditions
To ensure your items are eligible for a return, please verify that:
Items were purchased within 30 days.
Items are in original packaging.
The following items cannot be returned:
Custom or personalized items made specifically for your sanctuary.
Perishable goods or items that naturally degrade over a short period.
Unsealed bath essentials and wellness products restricted for hygiene reasons.
Items that have been inseparably mixed with other products after delivery.
We reserve the right to decline returns that do not gently align with these conditions, at our sole discretion.
Returning Items
You are responsible for the gentle transit and cost of returning items. Please ship returns to:
AquoraLiving Returns
We cannot assume responsibility for items damaged or lost during return transit. We kindly suggest using an insured, trackable service. Refunds require the safe receipt of the goods or verified proof of your return delivery.
Gifts:
If your items were marked as a gift and shipped directly to you, you will receive a soothing gift credit for the return value. A digital gift certificate will be emailed once the return is received.
If the items were not marked as a gift, or the giver received the order first, we will issue the refund directly to the thoughtful gift giver.
Contact Us
For any questions about returns, email us at hello@aquoraliving.com